I have been given the following assignment and don’t know what to do it and how to do about it. Please offer all relevant help and guidance with examples if possible please. Thank you
Option #1: Create an Outline and References List
Note: While you will not receive points this week for your outline, it is part of your final
Portfolio Project score.
1. Submit a rough outline of your final Portfolio Project, as well as a list of references that
you intend to use. Your outline should include the sections listed in the Portfolio Project
description (see the Module 8 folder). Each section should show the sources from your
references list that will be used to support the details in that section. Click here to view a
handout on writing an outline.
2. Paste your outline into the Week 6 Discussion Board, so that in Week 7 you can engage in
a peer review of your classmates? outlines.
3. Your well-written outline should meet the following requirements:
Be 2-3 pages in length
Be formatted according to the CSU-Global Guide to Writing and APA Requirements.
***I need an outline and references list done based on scenario below. The outline is due by 04/17/16
and the paper is due by 05/01/16.
Option #1: Memorial?s Healthcare System: Organizational Change and Workforce
Memorial Hospital System (MHS) has been facing many serious issues, including leadership
problems, staffing deficiencies, and financial hardship. Challenges include:
1. There is high staff turnover, which doubled to 20% in the past two years and is expected
2. Healthcare costs continue to spiral out of control, with plummeting reimbursement. (The
overall margin is negative, and working capital reserves are below industry standards.)
3. There is an inability to raise capital funding due to a bond rating that was lowered earlier
this year to ?junk? status.
4. MHS is a union shop for non-managerial workforce staff, and the contract between
management and the union is up for renewal this fiscal year.
5. MHS is in the process of implementing complex and expensive multi-year healthcare
information systems, such as Electronic Health Records (EHR) and other critical-need
clinical information systems.
6. MHS is facing significant competition from other local healthcare facilities.
Last year, a new Chief Executive Officer (CEO) was hired. She identified the current
organizational culture as apathetic, leaderless, and resistant to change. She also noted that the
staff was under stress, resisting teamwork, accepting mediocrity, and compromising patient
safety values and industry best practices. The CEO noted that critical human resources functions
were broken and that financial performance was suffering. She attributed this to a variety of
process issues, as well as to the lack of focus on the core business of patient care.
In response, she decided to implement the following strategies:
Change the organizational culture
Improve human resources and workforce practices and outcomes
Ensure the organization?s solvency and financial viability in the long run
Cut costs across the board, including implementing a labor-reduction strategy (salary and
benefits) with an aggressive timeline to turn around the financial bottom line
Within a few months after these strategies were implemented, MHS started to show less
economic loss and seemed to stabilize financially. The morale of the staff, however, took a
significant hit in the wrong direction. Staff turnover increased as the sense of job security
decreased, and as an increasing number of valued and critical staff in all areas left. Soon, MHS
experienced an increase in patient complaints and lowered customer service, with signs of impact
on clinical patient outcomes.
Now the CEO, with approval and support from the MHS Board of Directors, wants to create a
dynamic long-term organization and human resources strategic plan to put MHS on the right
track. To formulate and implement this plan, the CEO hired a well-known consultant who is
tasked with performing a system-wide organization and human resources assessment.
Within the scope of this assessment is the development and formulation of a multilevel strategic
program. This new program is to be implemented system-wide, with the goal of helping MHS
leaders understand the link among finances, employee morale, human resources functions, and
patient satisfaction. The intended end result of this assessment is to: create a culture of
accountability; shift the culture to one of services after two years; attract, hire, and retain staff;
and implement best practices in workforce management.
Assume that you are the consultant the CEO has hired to do this assessment project. Your main
tasks are to: (a) identify the key components involved in changing the organizational culture, and
(b) identify the steps needed to generate sustainable change.
Here are the deliverables that the Board of Directors and CEO want to receive from you:
1. Develop a comprehensive strategic plan that has two major sections: Organization
Development and Human Resources. The CEO and Board of Directors expect you to
create your plan by using benchmarking, and by integrating human resources and
organization development best practices from other healthcare organization and other
2. The Organization Development section will address the following topics:
Team building and group dynamics
Embracing change and change management
The Human Resources section will address the following topics:
Organizational and human resources systems that need to be in place to effect positive
The steps and decisions involved in recruitment, selection, and retention of staff
Performance management systems
Compensation and reward systems
Training and development processes and their contribution to the organization?s bottom
Relationship of organized labor and management in healthcare
The resources, key staff/roles, and steps required to develop a safe workplace
Your submission must be 16-18 pages in length. You must include title and reference pages, and
a table of contents; however, these should not be included in the total page count. You have an
outline and references list due in Week 6. This is worth 40 points toward your final Portfolio
Project score. See the Module 6 folder for further details. Incorporate 20 credible and current
references. Ten of these must be peer-reviewed articles. The CSU-Global Library is a good place
to find these references. Format your paper according to the CSU-Global Guide to Writing and