Week 11: Conflict Management
What do you think of when you read or hear the word “conflict”?
Conflict, in itself, is a neutral phenomenon. Yet, it is typically thought of as a negative occurrence, particularly in organizations that rely on well-coordinated efforts to promote patient safety and other critical outcomes.
This week, you examine conflict as an essential, yet complicated, topic that must be addressed in every health care organization.
As a nurse leader, your preferred conflict-management style—and how you respond to the styles of the people you work with—can have a profound impact on your leadership effectiveness, the resolution of important issues, and patient and staff satisfaction. As such, for this week’s Discussion, you examine conflict management styles and assess strategies for dealing with conflict effectively.
Evaluate conflict management styles
Evaluate the impact of conflict management styles on leadership effectiveness
Analyze conflict management strategies
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